Enterprise AI & Automation Agency | Eplanet Soft
A fast-growing enterprise needed to scale their customer support without proportionally growing their team. We built an AI-powered voice agent that autonomously handles 73% of incoming calls with a 94% customer satisfaction rate, providing 24/7 multilingual support.
The client's customer support team was drowning in call volume. With over 10,000 daily calls across multiple time zones and languages, they faced mounting costs, inconsistent service quality, and frustrated customers waiting in long queues.
We engineered a production-grade AI voice agent that combines state-of-the-art speech recognition, natural language understanding, and voice synthesis to deliver human-like customer interactions at scale.
Implemented advanced NLU models that understand customer intent with 95%+ accuracy, handling complex multi-turn conversations naturally.
Built a conversation engine that maintains context throughout interactions, pulling relevant customer data and history in real-time.
Designed intelligent escalation protocols that smoothly transfer complex cases to human agents with full conversation context.
Deployed real-time language detection and translation capabilities supporting 12 languages with native-quality voice synthesis.
Let's explore how AI-powered voice agents can transform your customer experience while reducing operational costs.
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