Privacy Policy
Your privacy is important to us. This policy explains how Eplanet Soft collects, uses, and protects your personal data in compliance with international data protection standards.
Last Updated: January 2026
Eplanet Soft ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (eplanetsoft.com), use our services, or interact with us in any way. This policy applies to all users, including clients, website visitors, job applicants, and partners.
1. Information We Collect
We collect information in several ways to provide and improve our services:
- Contact Information: Name, email address, phone number, company name, and job title when you fill out contact forms, request consultations, or subscribe to our newsletter.
- Account Information: Login credentials and profile details if you create an account on any of our platforms or client portals.
- Payment Information: Billing address and payment method details when you purchase our services. Payment processing is handled by PCI-DSS compliant third-party processors; we do not store full credit card numbers.
- Communication Data: Content of emails, chat messages, and other communications you send to us, including support requests and project discussions.
- Job Application Data: Resume, cover letter, portfolio links, and other information submitted through our careers page.
- Device Information: IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers.
- Usage Data: Pages visited, time spent on each page, click patterns, referring URLs, and navigation paths through our website.
- Location Data: Approximate geographic location derived from your IP address.
- Log Data: Server logs including access times, error logs, and HTTP request details.
- Analytics Providers: Google Analytics, Hotjar, and similar tools that provide aggregated user behavior data.
- Social Media Platforms: Public profile information when you interact with us through social media channels.
- Business Partners: Referral information from partners, directories, or review platforms like Clutch.
2. How We Use Your Information
We process your personal data for the following purposes:
- Service Delivery: To respond to your inquiries, provide consultations, deliver contracted services, and manage ongoing client relationships.
- Communication: To send you information about our services, updates, newsletters, promotional materials, and industry insights. You can opt out of marketing communications at any time.
- Website Improvement: To analyze usage patterns, optimize our website performance, personalize your experience, and improve our content and services.
- Security: To detect, prevent, and respond to fraud, unauthorized access, and other security threats to our systems and users.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
- Recruitment: To evaluate job applications, conduct background checks (with your consent), and manage the hiring process.
- Analytics & Reporting: To generate aggregate, non-identifying insights about how our services are used, helping us make data-driven business decisions.
3. Legal Basis for Processing (GDPR)
If you are in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
- Consent: When you have given explicit consent for specific processing activities, such as subscribing to our newsletter or accepting cookies.
- Contractual Necessity: When processing is necessary to perform a contract with you or to take pre-contractual steps at your request.
- Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services, marketing, and fraud prevention, provided these interests are not overridden by your rights.
- Legal Obligation: When processing is necessary to comply with a legal obligation to which we are subject.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and collect usage data:
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect your ability to use certain features of our website. You can also opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.
- Essential Cookies: Required for basic website functionality, such as session management and security. These cannot be disabled.
- Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data (e.g., Google Analytics).
- Functional Cookies: Remember your preferences, such as language settings and form data, to provide a personalized experience.
- Marketing Cookies: Used to track visitors across websites and display relevant advertisements. These are set by third-party advertising partners.
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your data in the following circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating our website, processing payments, sending emails, and providing customer support. These providers are contractually obligated to protect your data.
- Analytics Partners: Third-party analytics tools (Google Analytics, Hotjar) that help us understand website usage. Data shared is aggregated and anonymized where possible.
- Legal Requirements: When required by law, regulation, or court order, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity with notice provided to you.
- With Your Consent: When you have given explicit permission for us to share your information with specific third parties.
6. Data Security
We implement industry-standard technical and organizational security measures to protect your personal information:
While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to minimizing risk through continuous improvement of our security practices.
- SSL/TLS encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- Regular security audits and penetration testing
- Access controls and role-based permissions
- Employee security awareness training
- Incident response procedures and breach notification protocols
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Contact form submissions and lead data are retained for up to 3 years unless you request earlier deletion. Job application data is retained for 12 months after the position is filled. Website analytics data is retained in aggregated form for up to 26 months.
8. Your Rights
Depending on your location and applicable laws (including GDPR and CCPA), you have the following rights:
To exercise any of these rights, please contact us at privacy@eplanetsoft.com. We will respond to your request within 30 days (or within the timeframe required by applicable law).
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your personal data ("right to be forgotten") under certain conditions.
- Right to Restrict Processing: Request that we limit how we use your data in specific situations.
- Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format.
- Right to Object: Object to processing of your personal data for direct marketing or based on legitimate interests.
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on your consent, without affecting the lawfulness of prior processing.
- Right to Non-Discrimination (CCPA): We will not discriminate against you for exercising your privacy rights.
9. International Data Transfers
Your personal data may be transferred to and processed in countries other than your country of residence, including India (where our development center is located) and the United States (where some of our service providers operate). We ensure that appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, to protect your data during international transfers.
10. Third-Party Links and Services
Our website may contain links to third-party websites, plugins, or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services you interact with. This includes social media platforms, payment processors, and analytics providers.
11. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete such information promptly. If you believe a child has provided us with personal data, please contact us immediately.
12. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information is collected, used, shared, or sold.
- The right to delete personal information held by businesses and their service providers.
- The right to opt out of the sale of personal information. Note: Eplanet Soft does not sell your personal information.
- The right to non-discrimination for exercising your CCPA rights.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. For significant changes, we may also notify you via email or a prominent notice on our website. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact us:
Eplanet Soft
Data Protection Officer
Email: privacy@eplanetsoft.com
General: info@eplanetsoft.com
Phone: +91-7597333337
Address: Jaipur, Rajasthan, India
For EU residents: If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with your local data protection authority.